Getting Closer to Customers Using Responsive Messaging

Messaging apps are simple and fast – and implementing them into your customer service is equally so. It’s a win-win for you and your customers.
Customer Experience – Reshaped by These 5 Technologies

The emerging technologies of today will be powering the customer experiences of tomorrow.
How to Improve Your Customer Experience Using Chatbots

Chatbots can be a trusty ally in offering a unique customer experience and provide a service that’s up to the height of customers’ expectations.
How Humans & Chatbots will Enhance Customer Experience

By 2020 its predicated that chatbots will enhance customer experience & take care of more tasks related to customer interactions.
5 Essentials to Build an Innovation Culture In Customer Service

Customer service & customer experience success depends on more than smiling & using the right words, innovation, however, is appreciated by all.
Are You Providing A Frictionless Customer Experience?

Customers want a frictionless customer experience. It all starts with them communicating with a company the way they prefer.
Workplace Automation is Everywhere, and It’s Not Just About Robots

Automation in the workplace today What does automation look like if it isn’t towering robotics? Sometimes it’s as simple as a set of tools housed within common business software programs. At its core, automation is about implementing a system to complete repetitive, easily replicated tasks without the need for human labor. “Automation takes a lot […]
WhatsApp Business Signals a Change in Business Communication

WhatsApp is by far the world’s most popular messaging platform. With hi.guru you can easily integrate Whatsapp for Business on our platform and ensure instant responsiveness.
New Confidence in AI & Customer Service

A recent Gartner study into how businesses are implementing emergent tech revealed some insights into the growing use of AI in customer service.
Customer Retention Strategies for Small Businesses

Keep your communication with your customers strong & personal by using responsive chatbots and other tools.