hi.guru Features | How we integrate across various Messager platforms    

Features

The underlying magic.

UNLIMITED MESSAGE AGGREGATION

Multiple channels, such as Facebook Messenger working as one.

hi.guru™ simplifies your conversations by linking your messaging channels such as Facebook Messenger into a single framework: we integrate your website, native app, social media channels, text messaging, and even voice into one cohesive channel, letting you and your customer focus on the conversation and the outcome.

RICH MEDIA EXCHANGE

Enhance your customer understanding.

hi.guru™ lets you & your customers add to the conversation through sharing of rich media; images, video, links, files, location, and voice are all supported to augment your discussion.

CONCURRENT MESSAGING

Handle multiple inbound conversations, seamlessly.

Conduct multiple conversations simultaneously, enhanced through customizable process bots for simpler questions. Engage your team and resources across your conversations on the fly!

SMART MESSAGE ROUTING

Collaborate the smart way.

Instantly involve and escalate customer conversations with and to the right people in your organization, to quickly improve the outcome. hi.guru™ Smart Routing lets you manage the conversational spectrum effortlessly!

KNOWLEDGE BASE AND INTELLIGENT RESPONSES

Power your business knowledge with AI.

hi.guru™ optimizes your business knowledge, FAQs, and human engagement processes, by integrating them into our AI framework for a better business conversation.

REPORTING & ANALYTICS

Monitor and optimize your engagement.

hi.guru™ lets you dynamically access your business conversations and outcomes, and tie them into analytics that powerfully impact your brand and operating growth.

CHAT PROCESS BOTS

AI and you, working together.

hi.guru™ AI and Natural Language Processing (NLP) core lets you streamline your business processes to directly impact your business growth. hi.guru™ broad customizability ensures that your processes can be handled by a bot, by a person, by algorithms, and by all three. Expertly.

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