Elevating customer satisfaction and growth
To generate more value from customer-care channels, companies must focus on a comprehensive approach to omnichannel engagement to point the way.
3 Ways Customer Experience can Drive Revenue Growth
We take a look at the three ways customer experience can enrich the brand-customer relationship, ultimately leading to new forms of top line and bottom line growth.
5 Ways Online Chat Improves The Customer Experience
When done right, online chat technology can keep customers coming back for more and help you win and on-board new customers, a must for any business.
5 ways to create a customer-centric culture
To successfully meet rising customer expectations, everyone in the organization needs to understand that customer service is part of their job.
How to Enhance Your Status in Your Customer’s Eyes
Jeff Mowatt explains why putting your customer on a pedestal is a mistake and why treating your customer as your equal is a better approach to customer service success.
AI is the Powerhouse Enabling Friendly Customer Service
In companies who depend on customer service excellence, success is driven by the right people, processes, & a commitment to customer satisfaction.
How Customer Experience Will Develop in the Future
Customer service has been, and will always be, the driving force that shapes consumers’ opinion of brands.