Chat & Messaging

Real-time conversations

We help you engage with your customers throughout their journey from sales to service, and support. Never miss an opportunity to connect, is readily available for both web and mobile applications.

Real-time conversations

Rich media supports the exchange of rich media such as images, video, audio, files and locations. All of which speed up conversations and reduce communication barriers.

Channel of choice

Meet your customers evolving communications preferences by bringing together conversations across every communication channel and device, whether it be text, social media direct messaging, webchat or instant messaging, such as WhatsApp. Conveniently meet customers when, where and how they prefer.

Web Message

Create a user-friendly live chat action on your website.

  • Easily set up and install the website widget
  • Available as a WordPress plugin
  • Multiple websites supported in one account
  • Create and track custom customer attributes, based on criteria that’s specific to your business

Mobile SDK lets you take full advantage of any app that you have already built.

  • Add two-way communication to your app through plugging in the SDK
  • Manage inquiries from app users from the same central point
  • View reports on the source of your app downloads and app activity to improve your download rate and customer engagement

3rd party channel support

Our open platform expertly integrates with third parties to allow inbound and outbound messaging.

Facebook Messenger / Twitter / WhatsApp Business / WeChat / Telegram / Text (SMS)

The right conversation to the right person

Smart message routing instantly involves the right people in the organisation, to quickly improve the outcome. The routing service uses a set of predefined configurable algorithms to determine which users should be matched to which consumers.

Achieve speed and ease of resolution through customisable message routing options to suit your processes. Decide which part of the conversation is best handled by a human or bot to ensure a seamless customer experience.

Explore other features in's platform

AI & chatbots

Blend human intellect and AI to create better interactions.

Knowledge & management

Knowledge & management

Impress your customers with a personalised approach.