By combining AI and Humans to form the all-powerful AI-Human customer service agent enables a positive customer experience.
Messaging apps are simple and fast – and implementing them into your customer service is equally so. It’s a win-win for you and your customers.
Customer service & customer experience success depends on more than smiling & using the right words, innovation, however, is appreciated by all.
A recent Gartner study into how businesses are implementing emergent tech revealed some insights into the growing use of AI in customer service.
Research finds that organizations know they need to embrace technology to grow, but don’t know where to start.
To generate more value from customer-care channels, companies must focus on a comprehensive approach to omnichannel engagement to point the way.
Jeff Mowatt explains why putting your customer on a pedestal is a mistake and why treating your customer as your equal is a better approach to customer service success.
In companies who depend on customer service excellence, success is driven by the right people, processes, & a commitment to customer satisfaction.
Customer service has been, and will always be, the driving force that shapes consumers’ opinion of brands.
Insights from Shep Hyken on disrupting your competition through customer service.