With improvements in AI technology, a proliferation of robots are now among us, so it’s important to remember that humans and machines have a lot in common.
Before enjoying a well-deserved end-of-year holiday party, take some time to plan out steps for a more efficient new year.
Gartner predicts that by by 2020, 50% of analytical queries will be generated via search, NLP or voice, or will be automatically generated using conversational AI.
From retail to travel, chatbots are there to help improve the customer experience, acting as the always-on, always-ready assistants your customers want.
The emerging technologies of today will be powering the customer experiences of tomorrow.
Business should prepare to optimize existing approaches, & take on new ones to keep up with digital trends.
Over the last couple of years, the chatbot market has been expanding rapidly – to the point in which 40% of large businesses are estimated to implement their usage by the end of next year.
We share insights from hi.guru MD, Ingrid Olivier on app monetization and the different models available.
Research finds that organizations know they need to embrace technology to grow, but don’t know where to start.
In companies who depend on customer service excellence, success is driven by the right people, processes, & a commitment to customer satisfaction.