5 Ways to Have a Technological Edge in Business in 2019

Are you looking for a technological edge in the coming year? 

If your business aim is to find a unique technological edge in the coming year, then these trends identified will ensure that you remain ahead of your competitors in addition to making your business profitable.

 1. Machine Learning and AI Making Smart Apps

The AI’s focus is to come up with a solution for well-defined and small tasks. This is resulting in a new world of applications and intelligent devices like thermostats, robots, and drones together with apps and services like smart analytics, chatbots, and virtual personal assistants (VPAs). VPAs such as Apple’s Siri, Microsoft’s Cortana, Amazon’s Alexa, and Google Now are examples of rapidly advancing intelligent software services. The market is quickly growing, and startups together with big companies are rushing to gain a significant market share. Within the next few years, almost every software service, tool, and app will contain some level of AI.

2. Internet of Things

Currently, we are able to have communication with things, and they can have communication with each other. Addition of artificial intelligence to internet connectivity leads to connected smart gadgets. For instance, a smart tractor is not only an equipment to work on the traditional farm. It can record tractor performance data for improvement of design by the manufacturer, it can sense when its parts require replacing and then plan and complete the required maintenance, it can report conditions and usage for correct insurance coverage, and it has sensors for soil examination and determination of the requirements of fertilizers while ordering supplies. Another example is temperature control. During winter, manufacturers can keep crucial chemicals and substances at the right temperature through IoT connected devices. For instance, an industrial tool manufacturer named Powerblanket created an IoT device that allows manufacturers to maintain perfect temperatures through the cloud for things like liquids in buckets, honey inventory, heating cement for faster curing and more. The key being that as these devices are connected to the internet, there is a reduced need for many “hands on deck” to check product, and manage the day to day.


Machine learning and AI making smart apps, green energy, virtual reality, content marketing, and the internet of things are some of the technologies that can provide companies with a competitive edge in 2019. These industries are rapidly growing, and companies will be able to leverage these opportunities to remain profitable.

Article Source: https://www.techsling.com/2018/10/5-ways-to-have-a-technological-edge-in-business-in-2019/

How hi.guru can give you the technological edge in business

Speed is a leading indicator of success. The faster you and your business can progress, the faster it will be able to succeed. Customers
value speed too. Today, 55% of consumers are interested in interacting with a business using messaging apps to solve a problem (Williams,2018), with 73% of consumers placing “valuing their time” as the most important aspect of great customer service (Artificial Solutions, 2017).

The ability to interact via instant messaging, however, is not saving the time it promises to – 82% of business owners, marketers, and
salespeople lose up to an hour a day logging into and managing different systems (An, 2017).

“When responsiveness meets discoverability, users get the best of conversation and the internet together,” Derry Finkeldey, research director at Gartner.

This leads us to the question of whether bot interaction is the solution? Many customers already use or are ready to use bots for customer
engagement. HubSpot Research found that 47% of consumers are open to buying items using a chatbot, while 57% of consumers are interested in getting real-time answers from chatbots on a company website (Williams, 2018).

“While increasingly being used by businesses for customer service, chatbot technology is still in its rough, early stages”, Forrester vice president, Julie Ask, said. The technology will need human help to get through its growing pains and into a breakout year (Krauth, 2018). Experienced practitioners know that defining “best answers” is a dynamic process and that customer care agents and other subject matter experts remain vital resources for defining the ‘when’, ‘where’ and ‘how’ of how an Intelligent Assistant should respond (Miller, 2018).

Download our White Paper to read more on “Speeding Up Customer Engagement, through an AI-Driven conversational business platform.”