AI Technology Advancement – Cooperation Is The Key Initiative
With improvements in AI technology, a proliferation of robots are now among us, so it’s important to remember that humans and machines have a lot in common.
The Future of Customer Service Is AI-Human Collaboration
By combining AI and Humans to form the all-powerful AI-Human customer service agent enables a positive customer experience.
Does Your Company Really Need a Chatbot?
Like all successful automation efforts, customers service chatbots can reduce costs & improve customer experience.
How Humans & Chatbots will Enhance Customer Experience
By 2020 its predicated that chatbots will enhance customer experience & take care of more tasks related to customer interactions.
New Confidence in AI & Customer Service
A recent Gartner study into how businesses are implementing emergent tech revealed some insights into the growing use of AI in customer service.
How to Enhance Your Status in Your Customer’s Eyes
Jeff Mowatt explains why putting your customer on a pedestal is a mistake and why treating your customer as your equal is a better approach to customer service success.
AI is the Powerhouse Enabling Friendly Customer Service
In companies who depend on customer service excellence, success is driven by the right people, processes, & a commitment to customer satisfaction.
How Customer Experience Will Develop in the Future
Customer service has been, and will always be, the driving force that shapes consumers’ opinion of brands.
Chatbots Reduce Customer Service Costs By 30%
When agents and chatbots help each other to deliver better service, it fosters increased customer trust and confidence.
AI to Power The Next Gen of Customer Community
Insights from AIBusiness on just how AI will make a huge appearance in the Customer Community.