With improvements in AI technology, a proliferation of robots are now among us, so it’s important to remember that humans and machines have a lot in common.
By combining AI and Humans to form the all-powerful AI-Human customer service agent enables a positive customer experience.
Like all successful automation efforts, customers service chatbots can reduce costs & improve customer experience.
By 2020 its predicated that chatbots will enhance customer experience & take care of more tasks related to customer interactions.
A recent Gartner study into how businesses are implementing emergent tech revealed some insights into the growing use of AI in customer service.
Jeff Mowatt explains why putting your customer on a pedestal is a mistake and why treating your customer as your equal is a better approach to customer service success.
In companies who depend on customer service excellence, success is driven by the right people, processes, & a commitment to customer satisfaction.
Customer service has been, and will always be, the driving force that shapes consumers’ opinion of brands.
When agents and chatbots help each other to deliver better service, it fosters increased customer trust and confidence.
Insights from AIBusiness on just how AI will make a huge appearance in the Customer Community.