Chatbots are getting progressively smarter using machine learning and real-time analytics to speed up execution and provide actionable intelligence.
From retail to travel, chatbots are there to help improve the customer experience, acting as the always-on, always-ready assistants your customers want.
By 2020 its predicated that chatbots will enhance customer experience & take care of more tasks related to customer interactions.
Customers want a frictionless customer experience. It all starts with them communicating with a company the way they prefer.
Conversational Process Automation is making it possible to understand customer intent & do so cost-effectively.
Did you know that chatbots can help develop a deeper, more direct relationship with a consumer?