Why Do Chat bots Benefit Businesses?

Often times within this advanced digital age, the various technological advancements can be rather intimidating, especially when we start relying on robots to assist with certain functions. Truthfully though, robots or in this instance chat bots are friend and not foe and in essence, make life and business conversations and processes easier.

Chat bots not only enables businesses to communicate with consumers in a more responsive manner but if implemented correctly, they can truly boost a brand and increase staff productivity, two common threads that most businesses aim to achieve.

With so many versions currently in the marketplace, it can be difficult to determine which chat bot to implement. More importantly, as a business, you may wonder how you would even start setting one up?

hi.guru Has the Answer

At hi.guru we take the hassle out of these difficult questions. Not only can our chat bots help directly impact your business growth but they are also highly customizable and conversational. By using natural language processing (NLP) our bots enable customers to speak to you naturally which dramatically enhances resolution and optimizes results. Equally, we offer a unique solution to create, manage and enhance bots for any industry and business size. By using a chat bot functionality we enable you to automate messaging conversations on your website, social platforms such as Facebook Messenger, Telegram and Whatsapp, to name a few.

Some Food For Thought

  1. Chat bots and AI enable customer engagement cost reductions of between 84%-96%
  2. They also assist in expanding up-sells, total sales and sales per customer which largely results in a 400% increase in revenue per engagement.
  3. Most importantly they increase customer satisfaction by 80% per engagement.

The Value of Chatbots

One way to stay competitive in modern business is to automate as many of your processes as possible. The value in chatbots comes from their ability to automate conversations throughout a business.

Still need convincing?

Why not take a read through Adweek’s article on 7 Questions to Help Determine if Your Brand Would Benefit from a Chatbot.

Get in touch with us today and see how we can help streamline your customer conversations using AI and Chatbots.

View our video to get more info on our conversational platform.