5 ways to create a customer-centric culture
![customer-centric-organization](https://www.hi.guru/wp-content/uploads/2019/04/customer-centric-organization.jpg)
To successfully meet rising customer expectations, everyone in the organization needs to understand that customer service is part of their job.
AI to Power The Next Gen of Customer Community
![Customer community](https://www.hi.guru/wp-content/uploads/2019/03/Customer-community.jpg)
Insights from AIBusiness on just how AI will make a huge appearance in the Customer Community.
Understand and Resolve Customer Intent, Cost-Effectively
![Customer-conversation](https://www.hi.guru/wp-content/uploads/2019/02/Customer-conversation.jpg)
Conversational Process Automation is making it possible to understand customer intent & do so cost-effectively.
Digital Channels vs Voice | What Do Customers Prefer?
![digital-channels](https://www.hi.guru/wp-content/uploads/2018/10/digital-channels.jpg)
Quick instant messaging and responsiveness is at the core of what customers want when it comes to query or complaint resolution.
How Buyers Want to Talk to Your Business
![Customer-interaction](https://www.hi.guru/wp-content/uploads/2018/09/Customer-interaction.jpg)
One of the ways in which we encourage customers or buyers to talk to businesses is through CONCURRENT MESSAGING