To successfully meet rising customer expectations, everyone in the organization needs to understand that customer service is part of their job.
Insights from AIBusiness on just how AI will make a huge appearance in the Customer Community.
Conversational Process Automation is making it possible to understand customer intent & do so cost-effectively.
Quick instant messaging and responsiveness is at the core of what customers want when it comes to query or complaint resolution.
One of the ways in which we encourage customers or buyers to talk to businesses is through CONCURRENT MESSAGING