5 ways to create a customer-centric culture
To successfully meet rising customer expectations, everyone in the organization needs to understand that customer service is part of their job.
AI to Power The Next Gen of Customer Community
Insights from AIBusiness on just how AI will make a huge appearance in the Customer Community.
Understand and Resolve Customer Intent, Cost-Effectively
Conversational Process Automation is making it possible to understand customer intent & do so cost-effectively.
Digital Channels vs Voice | What Do Customers Prefer?
Quick instant messaging and responsiveness is at the core of what customers want when it comes to query or complaint resolution.
How Buyers Want to Talk to Your Business
One of the ways in which we encourage customers or buyers to talk to businesses is through CONCURRENT MESSAGING